Free shipping. Free return.All the time on all orders.
ridestore
Support
Contact

Contact Ridestore

You talk and we listen. That’s how we live every day, and that’s what gets us up in the morning. Our customer experience team is always stoked and ready to answer to all of your questions! From help with your order to the best ski resorts to visit.

Check order status

Ways to reach us

Chat
Chat with us
Email
info@ridestore.com
Messenger
Talk with us on messenger
Ridestore International Crew Meetup
Central Eastern Alps, Austria

Frequently Asked Questions

Yes! Always free shipping and free returns at Ridestore :)

Just go to ridestore.com/uk/return or use the link in the SMS you got from us when we sent the package. In there you can register your return, reserv a exchange if you want and print a prepaid return label. Pack the product nicely in the same package or in something similar you got at home, paste the return lable on the package and drop it of at your nearest post office.

As soon as the return is treated at our warehouse you'll get a e-mail confirmation and a refund will be made to your paypal-account. If you used card payment the refund goes back to your bank account instead :)

You can follow your package with the link in the text you got from us, or via www.aftership.com with your tracking ID :) just let us know if we can help you!

We're really sorry to hear about your product but of course we'll have to look in to that!

Please send us a picture of the product to info@ridestore.com, and we'll find a good solution for you! :)

About Ridestore

These terms (”Terms and Conditions”) apply when you are visiting www.ridestore.com and in addition related websites (”The Website”). The website is provided by Ridestore AB (”Ridestore”) with corporate identity number 556706–1238.
Ridestore is a Swedish company with head office in Sweden. Ridestore are covered by both Swedish and European law. The administration is based in Trollhättan, Sweden. Ridestore’s VAT registration number is UK301674529. You can get in touch with us through our email address info@ridestore.com or through our telephone number +44 7903 569497. Our postal address is Hedekullevägen 26, 461 38, Trollhättan, Sweden.

Information on the Website

We are always trying to give the correct information at the Website. Inaccuracies can however happen, for example: typos, incorrect product descriptions, incorrect stock balance or incorrect prices. We have the right to correct inaccurate information and pictures at the Website. Ridestore can not ensure that the Website is working perfectly, but we are doing our best to solve any technical problem. The Website can sometimes contain links to other websites that are provided by a third party. Ridestore are not responsible for that kind of content that is provided by a third party.

Information about technical steps to enter into agreements

To make a purchase at the Website, you need to follow these steps:

Choose the size that you want to order and then place the product in the shopping cart by clicking the button with the shopping cart symbol shown next to the product.

To proceed and complete the purchase of the product, click on the symbol looking like a bag in the top right corner on the Website and click thereafter at “Go to checkout”.

In the checkout you will be requested to submit information about yourself and shipping- and payment information. In the checkout there’s also information about our Terms and Conditions and about how we are handling your personal information.

Before you complete your purchase you have the opportunity to review your order and the information that you have submitted, you also have the opportunity to adjust your information.

To complete the purchase of your product, click on the button “Buy now”. If you choose to pay directly you thereafter have to follow the instructions that are given to complete the payment.

When we have handled your order we will send you a confirmation of your purchase to the email address that you have submitted.

Immaterial rights

The Website and all content is owned by Ridestore or, in some applicable cases, by Ridestore’s licensor. The information on the Website is protected by immaterial rights and the law about marketing. This means that you are not allowed to copy or use Ridestore’s brands, company name, product name, pictures and graphic, design, layout and information about products, services and other content without Ridestore’s written permission.

About these Terms and Conditions

These Terms and Conditions are going to be read and applied by Swedish law. If any arrangement in these Terms and Conditions would be invalid or not be enforceable by an authorized court, administrative authority, court of arbitration or other dispute resolution bodies, will the remainder of this arrangement and all other arrangements stay valid and fully enforceable in accordance with applicable law.

These Terms and Conditions were set by Ridestore AB 09/25/2020.

Yes! Always free shipping and free returns at Ridestore :)

Fast Deliveries

Between 1-2 days delivery time.

Free Shipping

Free shipping and free returns

30 day right of return

Return shipping is prepaid

Customer service
Subscribe to our Newsletter
Subscribe to our newsletter for news and updates.
No spam, we promise!
    © 2021 Ridestore AB. All rights reserved